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Designer frozen due to Stage Properties
Posted: Wed Sep 06, 2006 9:57 am
by krystlecsy
Hi all,
I was using the DataStage Designer for the whole day and all of a sudden, my system froze whenever I opened the any Stage Properties. I have tried uninstall and re-install for 2 times but still nothing seems to work. Does anyone know what is the problem? I suspect some file is corrupted in the system but I am not sure which one.
Please help!! I can't do anything without the stage properties!!
Posted: Wed Sep 06, 2006 12:15 pm
by chulett
Sometimes an uninstall doesn't uninstall enough. As long as your machine does not host the Server install as well, try:
1) Uninstall the DataStage client
2) Remove any leftover Ascential directories
3) Remove any Ascential Registry entries using RegEdit
4) Reboot
5) Reinstall the client
Seem like #3 is the key step when people are having a problem like this.
Posted: Wed Sep 06, 2006 4:28 pm
by ray.wurlod
Are you using Windows XP Pro on your client machine? If so, do you have service pack 2 installed? If so, do you have the required Ascential patch for DataStage Designer?
Posted: Wed Sep 06, 2006 10:22 pm
by krystlecsy
chulett, i have followed yr steps but still the stage properties can't open. i have discovered that the server jobs are all ok but the parallel jobs are the one that i can't open especially the stage properties for file sets, data sets, sequential files.
ray, everytime i re-install, i also install the patch before testing whether the jobs can be open.
i am sooo stuck now! sigh.....
![Confused :?](./images/smilies/icon_confused.gif)
Posted: Wed Sep 06, 2006 11:09 pm
by ray.wurlod
Just one PC or many?
Posted: Thu Sep 07, 2006 1:16 am
by krystlecsy
only my pc.
![Sad :(](./images/smilies/icon_sad.gif)
Posted: Thu Sep 07, 2006 1:26 am
by kumar_s
Is "dsclient_xpsp2" the path you are mentioning about?
Posted: Thu Sep 07, 2006 2:16 am
by krystlecsy
Thanks for all yr help, Chulett!!
![Embarassed :oops:](./images/smilies/icon_redface.gif)
Actually your instructions worked, just that I missed out removing some of the Ascential registry stuffs. I finally did a find of the word 'Ascential' and deleted all of it's records, restarted and reinstall again. Now it works!! :D
Really appreciate all your help!!
Posted: Thu Sep 07, 2006 6:58 am
by chulett
No problem... told ya that was the most important step.
![Wink :wink:](./images/smilies/icon_wink.gif)