IA installation

ray.wurlod · Post by **ray.wurlod** » Mon Dec 07, 2009 4:01 pm

Find the executable (C:\IBM\InformationServer\Clients\ISC\isc.exe) and create the shortcut yourself, by dragging to the desktop.

swades · Post by **swades** » Mon Dec 07, 2009 4:37 pm

ray.wurlod wrote:Find the executable (C:\IBM\InformationServer\Clients\ISC\isc.exe) and create the shortcut yourself, by dragging to the desktop.

I could not find ISC folder under InformationServer\Clients folder.

ray.wurlod · Post by **ray.wurlod** » Mon Dec 07, 2009 6:41 pm

Then your installation of the clients is incomplete.

swades · Post by **swades** » Tue Dec 08, 2009 10:55 am

ray.wurlod wrote:Then your installation of the clients is incomplete.

Thanks Ray for your reply. How do I verify this? Because the version.xml file is saying successful installation.

Code: Select all

<Products>
    <Product installLocation="C:\IBM\InformationServer" key="informationanalyzer" name="Information Analyzer" tiers="client" version="8.1.0.0"/>
  </Products>
.
.
.
<History>
    <Sequence description="ibm_websphere_information_server" id="0" installLocation="C:\IBM\InformationServer" lastUpdateDate="Tue Dec 08 13:57:31 GMT 2009" patch="" rollback="" status="SUCCESS" version="8.1.0.0"/>
  </History>

Sreenivasulu · Post by **Sreenivasulu** » Tue Dec 08, 2009 11:30 am

I also faced a problem where-in the shortcuts could not get created. I believe this point is one of the last steps on installation.

It surely is a pointer to the installation not being done properly

Regards
Sreeni

swades · Post by **swades** » Tue Dec 08, 2009 12:16 pm

Sreenivasulu wrote:..It surely is a pointer to the installation not being done properly....

Thanks Sreeni for your reply. But in my case as Ray pointed out the client installation is incomplete. I am not seeing folder "ISC" created under InformationServer/Clients folder where as the same time version.xml is saying Information Analyzer installed successfully.

My question was where I can check my client installation status other than version.xml?

ray.wurlod · Post by **ray.wurlod** » Tue Dec 08, 2009 1:37 pm

I can't see anything in your file that specifies that Information Analyzer installed correctly. You are assuming that because it tells you that Information Server installed correctly this includes Information Analyzer.

swades · Post by **swades** » Tue Dec 08, 2009 5:43 pm

...then the question is what is the solution of this problem, because user already tried to install the product four times and same result he is getting after every install attempt.

ray.wurlod · Post by **ray.wurlod** » Tue Dec 08, 2009 6:26 pm

Is there anything useful in any of the log files in C:\IBM\InformationServer\logs folder?

jhmckeever · Post by **jhmckeever** » Tue Dec 08, 2009 6:44 pm

Have you tried uninstallling before attempting the reinstalll?

swades · Post by **swades** » Wed Dec 09, 2009 6:20 am

jhmckeever wrote:Have you tried uninstallling before attempting the reinstalll?

Yes.

swades · Post by **swades** » Wed Dec 09, 2009 6:21 am

ray.wurlod wrote:Is there anything useful in any of the log files in C:\IBM\InformationServer\logs folder?

I will check...