Datastage Designer closes while designing sequences

[adarsh shrinagesh]

Hi

While designing sequences on the pallete in the Job Designer - we are constantly receiving the following Windows error message

Datastage Designer has encountered a problem and needs to close

Error Signature
AppName dsdesign.exe
AppVer 7.5.1.35
ModName ntdll.dll
ModVer 5.1.2600.2180
Offset 0003426d

Error Report c236_appcompat.txt Created
After this Designer rudely closes.

Any Ideas?
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[salil]

Ensure that your Client version is fully in compliance with your O.S and service packs if any.

[adarsh shrinagesh]

Hi Salil

Our Client Workstations are Windows XP Ver 2002 with Service Pack 2
The Install docs dont mention anything specific

Any ideas?

[salil]

We were also facing the same issue,some time back, while we had service pack2.Just try removing sp2,so that it may work.In our case it was successful.All the best.

[chulett]

Windows XP - Home or Professional? And there *is* a patch to make DataStage compliant with the changes in Service Pack 2 - have you downloaded and tried that? You can find it on Ascential's eServices website.

[adarsh shrinagesh]

Windows XP - Home or Professional? And there *is* a patch to make DataStage compliant with the changes in Service Pack 2 - have you downloaded and tried that? You can find it on Ascential's eServices website.

Thanks -
Description:
This patch resolves an issue with the DataStage Client when designing sequencer jobs (in particular the job, routine and user variable activity stage editors) which caused problems opening the stage editors when Service Pack 2 for Windows XP has been installed. ECASE 60128.

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