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PMR clarification
Posted: Thu Sep 10, 2015 2:32 am
by vamsi_4a6
I have raised one PMR to IBM.They need following information from me to further investigate the Issue?How to get below information
- SystemOut and SystemError logs
- iasServer and iasHandler logs
Posted: Thu Sep 10, 2015 6:56 am
by chulett
Crazy thought I know, but you could always ask them.
Posted: Thu Sep 10, 2015 7:38 am
by qt_ky
I would second that. Just ask Support. They will send you step by step instructions! It won't be the first time they have sent those out.
Re: PMR clarification
Posted: Thu Sep 10, 2015 12:27 pm
by electajay
- SystemOut and SystemError logs
- iasServer and iasHandler logs[/quote]
Login to WAS or Services Tier
Go to this Path = /usr/WebSphere/AppServer/profiles/AppSrv01/
you will see the files with your application server name
iasServer-INF_APP_1.log
iasHandler-INF_APP_1.log
Go this path = /usr/WebSphere/AppServer/profiles/AppSrv01/logs/<Application Servername>/
SystemOut.log
SystemErr.log
Thanks
Ajay
Posted: Thu Sep 10, 2015 4:36 pm
by ray.wurlod
Depending on your version, the name of the WAS profile will be different. For example for version 11.3 it is InfoSphere. The application server name is almost always server1.
Posted: Fri Sep 11, 2015 7:55 am
by qt_ky
Path can be different on every system. It depends on who installs it. I usually go with /opt/IBM followed by something different.