NullPointerException occurs during installation
Moderators: chulett, rschirm, roy
NullPointerException occurs during installation
Hi,
During installation of client software on WINDOWS SERVER 2012 installation manager get the following error:
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.Installer
java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor
com.ibm.is.install.exception.InstallException: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:740)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
Caused by: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
... 6 more
This is massage from logs because installation process is hanging. Installation was in 'add products' mode.
Would anybody help me with that?
During installation of client software on WINDOWS SERVER 2012 installation manager get the following error:
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.Installer
java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor
com.ibm.is.install.exception.InstallException: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:740)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
Caused by: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
... 6 more
This is massage from logs because installation process is hanging. Installation was in 'add products' mode.
Would anybody help me with that?
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- Location: Troy, MI
Whole error log is below but I think that last two messages are crucial. Can it be caused by previous fix pack installation and update of Update Installer?
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:36, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:33:12, SEVERE: com.ibm.is.install.core.PlatformWindows Exit Code: 1, Info:
, Error: ERROR: The system was unable to find the specified registry key or value.
2015-07-16 16:33:27, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:33:31, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.Installer
java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor
com.ibm.is.install.exception.InstallException: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:740)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
Caused by: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
... 6 more
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:35, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:32:36, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:33:12, SEVERE: com.ibm.is.install.core.PlatformWindows Exit Code: 1, Info:
, Error: ERROR: The system was unable to find the specified registry key or value.
2015-07-16 16:33:27, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:33:31, SEVERE: com.ibm.is.install.core.globalization.Language EGlobalizationMsg92507:English default returned - no match for language code pl, country code PL
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.Installer
java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
2015-07-16 16:34:02, SEVERE: com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor
com.ibm.is.install.exception.InstallException: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:740)
at com.ibm.is.install.AbstractInstaller.recoverExecutionState(AbstractInstaller.java:992)
at com.ibm.is.install.AbstractInstaller.restoreExecutionState(AbstractInstaller.java:445)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.beginInstall(InstallEngineMonitor.java:207)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor.access$100(InstallEngineMonitor.java:40)
at com.ibm.is.install.atlasinstaller.ui.control.InstallEngineMonitor$1.run(InstallEngineMonitor.java:119)
at java.lang.Thread.run(Thread.java:853)
Caused by: java.lang.NullPointerException
at com.ibm.is.install.AbstractInstaller.checkInprogressDirExistAndResponseFileHaveUnsetPassword(AbstractInstaller.java:721)
... 6 more
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May be not when you are using domain administrator account, been a long time since I installed it, so I may be wrong.
However IBM says this should not stop the installation and applicable to 64 bit windows. So I guess its a question for IBM.
However IBM says this should not stop the installation and applicable to 64 bit windows. So I guess its a question for IBM.
Priyadarshi Kunal
Genius may have its limitations, but stupidity is not thus handicapped.
Genius may have its limitations, but stupidity is not thus handicapped.
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ray.wurlod you have right. Local Administrator rights are needed to pass through Prereq check. Domain administrator are not sufficient. That is something IBM should corrected in next versions of installer.
Another problem was antivirus program, which renamed SysteSize.exe to SystemSize.0xe during coping installation package to remote desktop.
Most important matter in this problem was that installation package version IS_11.3.1_WIN_CLI_ML was different then IS version 11.3.2. After all these problems installation was successful
Another problem was antivirus program, which renamed SysteSize.exe to SystemSize.0xe during coping installation package to remote desktop.
Most important matter in this problem was that installation package version IS_11.3.1_WIN_CLI_ML was different then IS version 11.3.2. After all these problems installation was successful
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IBM's documentation (Planning, Installation and Configuration Guide) has always specified that the installer must be a member of the local Administrators group, and that anti-virus programs should be disabled. It's also a wise idea to disable any animated screen saver programs on the engine tier machine.
IBM Software Services Group
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.