An error occurred bulding the tree structure

SasDWH · Post by **SasDWH** » Wed Aug 31, 2016 6:34 am

Hi All,

I am trying to change the job in Job Activity, I am getting error saying "An error occurred building the tree structure". But my colleagues are able to do the same in their machines.

I UN-Installed the client environment and re installed, but issue is still there.

Please help

Thanks
Sas

chulett · Post by **chulett** » Wed Aug 31, 2016 7:16 am

In your shoes, I would try the uninstall once more but this time make sure it is completely uninstalled. Do the normal uninstall and then also delete any leftover directories associated with the tool from your hard drive. Also go into the registry (if possible) and nuke any entries there as well. Reboot. Then reinstall.

Mike · Post by **Mike** » Wed Aug 31, 2016 1:20 pm

After doing as Craig suggests...

If the issue persists, the next step would be to compare the OS and applications on your machine against that of your colleagues. There may be an application or update on your machine that is triggering the issue.

If you reach that point, you should definitely be in contact with your official support provider.

Mike

SasDWH · Post by **SasDWH** » Mon Sep 05, 2016 2:58 am

Hi All,

I formatted my machine and Re-Installed DataStage v.11.5, Still I am facing same issue saying "An error occurred building the tree structure" while I am trying to change the job in Job Activity stage.

chulett · Post by **chulett** » Mon Sep 05, 2016 7:26 am

Then, as noted, it is time to involve your official support provider. Perhaps a patch is in order.