Error while opening Webconsole Infosphere Information Server

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kirankumarreddydesireddy
Participant
Posts: 110
Joined: Mon Jan 11, 2010 4:22 am

Error while opening Webconsole Infosphere Information Server

Post by kirankumarreddydesireddy »

Hi Ray

We have installed Infosphere 8.5v Server edition on Windows 2003 server Platform.

We have installed it last week.
It worked fine till yesterday.(I was able to open and run all the DS Jobs)

We are facing a strange error today while opening any of the DS components and Infosphere Web console.

We are trying to login with root user only.We have configured this user thruogh LDAP.

Error :

"Failed to authenticate the current user against the selected Services Tier

Failed to get roles for user [etltestadmin]: Unable to begin a transaction: [Can't lookup a connection]"


Can anyone help me in finding why this error has occured?


Complete error :

This error occurred on 7/28/2011 at 2:18 AM (Standard format: 2011/07/28 02:18:08)

Product Version: 8.5.0.0
Client tag: 8df00226-3932-4375-99de-43c973f54e06
Application: DSDesign.exe (PID 4924)
Operating System: Windows Server 2003 5.2 Service Pack 2
.NET Framework version: 1.1.4322.2443
Machine Name: DSETLTEST1HE
User Name: etltestadmin
Language: English (United States)
Time Zone: Central Daylight Time

Error message:
Failed to authenticate the current user against the selected Services Tier



Failed to get roles for user [etltestadmin]: Unable to begin a transaction: [Can't lookup a connection]

Exception type: com/ibm/websphere/security/auth/WSLoginFailedException
Exception message: Failed to get roles for user [etltestadmin]: Unable to begin a transaction: [Can't lookup a connection]
Exception stack trace:

Loaded modules:
D:\IBM\InformationServer\Clients\Classic\vmdsrpsENU.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsrpos.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdspass.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsparENU.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsosvENU.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsobj.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsexpr.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsesvENU.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsedit.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsdesENU.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\vmdsabtENU.dll 8.5.0.0
d:\ibm\informationserver\clients\classic\interop.datastage.dll 8.5.0.0
d:\ibm\informationserver\clients\classic\ibm.datastage.win32interop.dll 8.5.0.0
d:\ibm\informationserver\clients\classic\ibm.datastage.utility.dll 8.5.0.0
d:\ibm\informationserver\clients\classic\ibm.datastage.repositorycominterop.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\dssingleton.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\DSDesign.exe 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\DSComponents.dll 8.5.0.0
D:\IBM\InformationServer\Clients\Classic\DSAboutSplash.dll 8.5.0.0
d:\ibm\informationserver\asbnode\lib\dotnet\invocation_cs.dll 0.8.0.0
d:\ibm\informationserver\asbnode\lib\dotnet\ascential.datastage.attach.com.attachservice.dll 8.5.0.0
d:\ibm\informationserver\asbnode\lib\dotnet\acs_common_cs.dll 0.8.0.0
d:\ibm\informationserver\asbnode\lib\dotnet\acs_client_cs.dll 0.8.0.0
d:\ibm\informationserver\asbnode\apps\proxy\dotnet\xmogrt.dll 3.1.6.1
d:\ibm\informationserver\asbnode\apps\proxy\dotnet\netrtsn.dll 3.1.0.0
d:\ibm\informationserver\asbnode\apps\proxy\dotnet\MSVCP71.dll 7.10.3077.0
D:\IBM\InformationServer\ASBNode\apps\jre\bin\zip.dll 6.0.0.0
D:\IBM\InformationServer\ASBNode\apps\jre\bin\vmi.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\nio.dll 6.0.0.0
D:\IBM\InformationServer\ASBNode\apps\jre\bin\net.dll 6.0.0.0
D:\IBM\InformationServer\ASBNode\apps\jre\bin\jsig.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\jclscar_24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\java.dll 6.0.0.0
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9zlib24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vrb24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vm24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vm\jvm.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9ute24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9trc24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\J9THR24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\J9PRT24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9jvmti24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9jit24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\J9HOOKABLE24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9gc24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9dyn24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9dmp24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\j9bcv24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\iverel24.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\HYTHR.dll 2.4.0.54049
D:\IBM\InformationServer\ASBNode\apps\jre\bin\hyprtshim24.dll 2.4.0.54049
D:\IBM\INFORM~1\Clients\Classic\DSRPC32.dll 8.5.0.1
D:\IBM\INFORM~1\Clients\Classic\DSOBJE~1.DLL 1.0.0.1
D:\IBM\INFORM~1\Clients\Classic\DSCLNT32.dll 1.0.0.1
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.22507_x-ww_C7DAD021\gdiplus.dll 5.2.6002.22507
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.4770_x-ww_05FDF087\comctl32.dll 6.0.3790.4770
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.4770_x-ww_A689AB02\COMCTL32.dll 5.82.3790.4770
C:\WINDOWS\system32\xpsp2res.dll 5.2.3790.3959
C:\WINDOWS\system32\WSOCK32.dll 5.2.3790.0
C:\WINDOWS\System32\wshtcpip.dll 5.2.3790.3959
C:\WINDOWS\system32\WS2HELP.dll 5.2.3790.3959
C:\WINDOWS\system32\WS2_32.dll 5.2.3790.3959
C:\WINDOWS\system32\WLDAP32.dll 5.2.3790.3959
C:\WINDOWS\system32\WINSPOOL.DRV 5.2.3790.3959
C:\WINDOWS\System32\winrnr.dll 5.2.3790.3959
C:\WINDOWS\system32\WININET.dll 7.0.6000.17096
C:\WINDOWS\system32\VERSION.dll 5.2.3790.3959
C:\WINDOWS\system32\userenv.dll 5.2.3790.3959
C:\WINDOWS\system32\USER32.dll 5.2.3790.4033
C:\WINDOWS\system32\sxs.dll 5.2.3790.3959
C:\WINDOWS\system32\SHLWAPI.dll 6.0.3790.4603
C:\WINDOWS\system32\shfolder.dll 6.0.3790.3959
C:\WINDOWS\system32\SHELL32.dll 6.0.3790.4822
C:\WINDOWS\system32\Secur32.dll 5.2.3790.4530
C:\WINDOWS\system32\scrrun.dll 5.6.0.8832
C:\WINDOWS\system32\rsaenh.dll 5.2.3790.3959
C:\WINDOWS\system32\RPCRT4.dll 5.2.3790.4759
C:\WINDOWS\system32\rasadhlp.dll 5.2.3790.3959
C:\WINDOWS\system32\PSAPI.DLL 5.2.3790.3959
C:\WINDOWS\system32\OLEPRO32.DLL 5.2.3790.3959
C:\WINDOWS\system32\OLEAUT32.dll 5.2.3790.4202
C:\WINDOWS\system32\ole32.dll 5.2.3790.4750
C:\WINDOWS\system32\odbcint.dll 3.526.3959.0
C:\WINDOWS\system32\ODBC32.dll 3.526.4795.0
C:\WINDOWS\system32\ntdll.dll 5.2.3790.4789
C:\WINDOWS\system32\Normaliz.dll 6.0.5441.0
C:\WINDOWS\system32\NETAPI32.dll 5.2.3790.4392
C:\WINDOWS\system32\MSWSOCK.dll 5.2.3790.4318
C:\WINDOWS\system32\msvcrt.dll 7.0.3790.3959
C:\WINDOWS\system32\MSVCP60.dll 7.0.3790.3959
C:\WINDOWS\system32\MSVBVM60.DLL 6.0.97.82
C:\WINDOWS\system32\msctfime.ime 5.2.3790.3959
C:\WINDOWS\system32\MSCTF.dll 5.2.3790.3959
C:\WINDOWS\system32\mscoree.dll 4.0.31106.0
C:\WINDOWS\system32\MFC42.DLL 6.6.8064.0
C:\WINDOWS\system32\kernel32.dll 5.2.3790.4480
C:\WINDOWS\system32\IMM32.DLL 5.2.3790.3959
C:\WINDOWS\system32\iertutil.dll 7.0.6000.17096
C:\WINDOWS\system32\hnetcfg.dll 5.2.3790.3959
C:\WINDOWS\system32\GDI32.dll 5.2.3790.4396
C:\WINDOWS\system32\DNSAPI.dll 5.2.3790.4840
C:\WINDOWS\system32\COMRes.dll 2001.12.4720.3959
C:\WINDOWS\system32\comdlg32.dll 6.0.3790.3959
C:\WINDOWS\system32\CLBCatQ.DLL 2001.12.4720.3959
C:\WINDOWS\system32\apphelp.dll 5.2.3790.3959
C:\WINDOWS\system32\ADVAPI32.dll 5.2.3790.4455
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll 4.0.30319.1
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\MSVCR71.dll 7.10.3052.4
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll 1.1.4322.2443
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\mscorsn.dll 1.1.4322.2407
c:\windows\microsoft.net\framework\v1.1.4322\mscorlib.dll 1.1.4322.2443
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\MSCORJIT.DLL 1.1.4322.2443
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\fusion.dll 1.1.4322.2300
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\diasymreader.dll 7.10.3052.4
c:\windows\assembly\gac\system\1.0.5000.0__b77a5c561934e089\system.dll 1.1.4322.2407
c:\windows\assembly\gac\system.xml\1.0.5000.0__b77a5c561934e089\system.xml.dll 1.1.4322.2371
c:\windows\assembly\gac\system.windows.forms\1.0.5000.0__b77a5c561934e089\system.windows.forms.dll 1.1.4322.2365
c:\windows\assembly\gac\system.drawing\1.0.5000.0__b03f5f7f11d50a3a\system.drawing.dll 1.1.4322.2327
c:\windows\assembly\gac\accessibility\1.0.5000.0__b03f5f7f11d50a3a\accessibility.dll 1.1.4322.573




Thanks
Kiran
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kirankumarreddydesireddy
Participant
Posts: 110
Joined: Mon Jan 11, 2010 4:22 am

Re: Error while opening Webconsole Infosphere Information Se

Post by kirankumarreddydesireddy »

Hi Ray

After debugging,we found that the issue is because we are not able to stop the WAS services.


When we tried to stop the WAS services,we got the below error :

Can anyone please let me know how to resolve this issue.

We are logging with root user only.

Error :


ADMU0116I: Tool information is being logged in file
D:\IBM\WebSphere\AppServer\profiles\InfoSphere\logs\server1\stopServer.log
ADMU0128I: Starting tool with the InfoSphere profile
ADMU3100I: Reading configuration for server: server1
ADMU0111E: Program exiting with error: javax.management.JMRuntimeException:
ADMN0022E: Access is denied for the stop operation on Server MBean
because of insufficient or empty credentials.
ADMU4113E: Verify that username and password information is correct. If
running tool from the command line, pass in the correct -username
and -password. Alternatively, update the <conntype>.client.props
file.
ADMU1211I: To obtain a full trace of the failure, use the -trace option.
ADMU0211I: Error details may be seen in the file:
D:\IBM\WebSphere\AppServer\profiles\InfoSphere\logs\server1\stopServer.log




Thanks
Kiran
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chulett
Charter Member
Charter Member
Posts: 43085
Joined: Tue Nov 12, 2002 4:34 pm
Location: Denver, CO

Post by chulett »

"Hi Ray"? :roll:
-craig

"You can never have too many knives" -- Logan Nine Fingers
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kirankumarreddydesireddy
Participant
Posts: 110
Joined: Mon Jan 11, 2010 4:22 am

Post by kirankumarreddydesireddy »

chulett wrote:"Hi Ray"? :roll:
Ray was online at that time.So I mentioned it.
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ray.wurlod
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Posts: 54607
Joined: Wed Oct 23, 2002 10:52 pm
Location: Sydney, Australia
Contact:
Contact ray.wurlod

Post by ray.wurlod »

WAS wrote:insufficient or empty credentials
IBM Software Services Group
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
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kirankumarreddydesireddy
Participant
Posts: 110
Joined: Mon Jan 11, 2010 4:22 am

Post by kirankumarreddydesireddy »

Hi

I was giving the correct credentials only.

Finally we had resolved the issue :

I had deleted all the logs and started the WAS server again and found that the connection was failing connecting to Oracle sever in the StartServer.log.

The issue was that ,Metadata Repository was down.

Once the Metadata Repository was up,we are able to login as usaully.



Thanks
Kiran
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