Contextual Help (Help Button) doesn't work
Moderators: chulett, rschirm, roy
Contextual Help (Help Button) doesn't work
Ok- I've tried searching for this issue, but unfortunately about every third post in the database has " Please Help" in it... so searches for anything with the word "help" weren't returning anything useful.
On release 8.1 the contextual help button in the designer (the one inside various stages, etc) isn't working - it is trying to access a web page with the following address (server name modified):
http://servername:9080/infocenter/topic ... Stage.html
Checking the server doesn't locate any subdirectory called infocenter anywhere on the server. Has anyone got any ideas as to why this is happening and how to fix it?
On release 8.1 the contextual help button in the designer (the one inside various stages, etc) isn't working - it is trying to access a web page with the following address (server name modified):
http://servername:9080/infocenter/topic ... Stage.html
Checking the server doesn't locate any subdirectory called infocenter anywhere on the server. Has anyone got any ideas as to why this is happening and how to fix it?
-
- Participant
- Posts: 54607
- Joined: Wed Oct 23, 2002 10:52 pm
- Location: Sydney, Australia
- Contact:
Possibly related to this issue
Make sure you have access to this pathname on your Information Server server, and have credentials to use reporting.
Make sure you have access to this pathname on your Information Server server, and have credentials to use reporting.
IBM Software Services Group
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
Unfortunately I can't say specifically what fixed the problem. I can just now say that we no longer have the problem.
Since the problem occurred, we had to uninstall and re-install DataStage on that box to turn on NLS. We then installed several patches including the 8.1 documentation patch you referred to (JR31951).
I checked afterward and we're no longer having the problem. Can't determine now if the Doc patch or the re-install fixed it. If you have the Doc patch, I'd say try to install it and see if that fixes the situation. If it does, then please post here. If not, then it was probably the re-install that resolved the situation.
Since the problem occurred, we had to uninstall and re-install DataStage on that box to turn on NLS. We then installed several patches including the 8.1 documentation patch you referred to (JR31951).
I checked afterward and we're no longer having the problem. Can't determine now if the Doc patch or the re-install fixed it. If you have the Doc patch, I'd say try to install it and see if that fixes the situation. If it does, then please post here. If not, then it was probably the re-install that resolved the situation.
Quick Update....
IBM have reproduced the same problem and reckon this 'could' be a bug that affects Linux/Unix installations only (Windows is OK).
I'm hoping to hear back from them this week and will keep this post updated.
Given that IS8.1 has been around for a bit, what i cannot fathom is that
if this is indeed a bug that affects all Linux/Unix deployments, Surely someone has reported this before?!?
or does noone ever use the Help files as a reference!!
IBM have reproduced the same problem and reckon this 'could' be a bug that affects Linux/Unix installations only (Windows is OK).
I'm hoping to hear back from them this week and will keep this post updated.
Given that IS8.1 has been around for a bit, what i cannot fathom is that
if this is indeed a bug that affects all Linux/Unix deployments, Surely someone has reported this before?!?
or does noone ever use the Help files as a reference!!
-
- Participant
- Posts: 54607
- Joined: Wed Oct 23, 2002 10:52 pm
- Location: Sydney, Australia
- Contact:
You can always open the compiled help module (*.chm file) in the C:\IBM\InformationServer\Clients\Classic folder on the client machine.
DSDesign.chm for Designer, for example.
But it's nowhere as useful as the pre-version 8 help - my favourite portals (like "BASIC Tasks") seem to have gone.
DSDesign.chm for Designer, for example.
But it's nowhere as useful as the pre-version 8 help - my favourite portals (like "BASIC Tasks") seem to have gone.
IBM Software Services Group
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold.
I don't know what the Patch number is at this point
I'm told the patch supplied was a cumulative fix and not specific to this problem. Upon deployment, this problem went away along with a couple of other issues being dealt with by the WAS team.
I will supply further information as and when i receive it
I'm told the patch supplied was a cumulative fix and not specific to this problem. Upon deployment, this problem went away along with a couple of other issues being dealt with by the WAS team.
I will supply further information as and when i receive it