Failed to connect to host Error 80011

russ356 · Post by **russ356** » Mon Jul 18, 2005 9:23 am

I need help with an error. When I try to login to DataStage (Any of the 4 products) I am getting the following error.

Failed to connect to host: ...
(User name and/or password incorrect(80011))

This has been happening since we installed the package a few weeks ago. I have confirmed that the user name and password are correct and the weird thing is that if I keep hitting OK it will eventually let me in. Plus, when I finally get into designer and I go to tools and try and open director, I get the same error. Now, I know the everything is correct because it has already let me in. But if I click the omit button it let's me in with no errors.

I have contacted IBM product support and they are telling me that it's a network configuration problem and I am trying to confirm if this is the case.

This is what I know.

I confirmed the User Name and password are correct and that they have permission to login to DataStage.
I have tried it with another user name and password with same error.
I have tried it with the administrator account that installed the software with not success.
I can ping and telnet to the server.
If I do a tracert I get 2 hops.
I have confirmed my local hosts file is setup correctly.
I have confirmed that the port 31538 is not blocked.
I have contacted our network team and they have confirmed that no ports are being blocked.

I have read allot of posts on this site and tryed them all with no success. So I am completely stuck. So has anyone had this problem or is there anything else I can look at that I have not mentioned. Any help would be greatly appreciated.

ray.wurlod · Post by **ray.wurlod** » Mon Jul 18, 2005 3:03 pm

Welcome aboard! :D

What happens if you try to connect with the Omit check box checked (which uses LAN Manager rather than TCP/IP)?

If you have the clients installed on the server machine, try connecting to localhost (127.0.0.1) from them, with Omit cleared. This will help to confirm whether it's a network configuration problem or not.

russ356 · Post by **russ356** » Wed Jul 20, 2005 6:37 am

Sorry I have not responded. I am in the process of getting the client installed on the server. Large company, too many politics. Once I get it installed I will check to see if it works.

Anyway, when I check the omit button it logs me in every time.

ray.wurlod · Post by **ray.wurlod** » Wed Jul 20, 2005 8:57 pm

That suggests that the problem is in TCP/IP authentication, which is handled (for DataStage) by the DataStage Resource service. Does restarting the services help?

russ356 · Post by **russ356** » Mon Aug 01, 2005 3:43 pm

I finally got the client installed on the server and can login without problems. I have re-started the service on the server and I still have the same problem. I had our network team put a sniffer on network and the packet is being delivered to the server and returned to the client fine but I still get the error. Any thoughts?

ray.wurlod · Post by **ray.wurlod** » Mon Aug 01, 2005 8:57 pm

Using the Administrator client can you connect? (It uses a slightly different mechanism.)
Otherwise, get into dssh on the server while attached to a project and enable server side tracing from the DS.TOOLS menu then try to connect a client. Disable server side tracing. The trace file will be in the &COMO& directory in your project and should contain some diagnostic information.

russ356 · Post by **russ356** » Tue Aug 23, 2005 2:38 pm

Well, I suddenly it's fixed. Now, I can't tell you how it got fixed because everyone is saying they didn't do anything but I don't believe this. I have been complaining for weeks, saying that this is a network or server problem and now all of the sudden it's fixed. So thanks for any help you provided and sorry I can't tell you what it was at least until someone tells me the truth.

ray.wurlod · Post by **ray.wurlod** » Tue Aug 23, 2005 5:24 pm

If you're on Windows XP, this error can occur if your network card is inactive (at least with version 7.5x2). I discovered this by accident. Once the network card becomes active again, things work!

mystuff · Post by **mystuff** » Fri Jun 22, 2007 1:24 pm

I am facing the same problem now, tried everything listed

a) User Name/password are correct
b) unable to login from different client application as well.
c) I can ping to the server.
d) The port 31538 is not blocked.
e) Unable to login through DataStage Administrator.

But one information I have is,

When I do

Code: Select all

cd `cat /.dshome`
. ./dsenv

works fine till here, but fails when

Code: Select all

bin/uvsh

gives error

Code: Select all

/opt/dsadm/DataStage/DSEngine/.uvconfig: No such file or directory

ray.wurlod · Post by **ray.wurlod** » Sat Jun 23, 2007 6:49 am

Please start a new thread, topic ".uvconfig not found". This is NOT the same problem, even though the symptom appears the same.