Internal Error: failed to convert date

[ascen]

Hello,

During new installation of DS 7.5.3 on HP-UX 11.23 I got the following error:

Code: Select all

[DataStage 7.5 - Installation and Maintenance Utility]

SERVER LICENSE

Please enter your authorization details exactly as found on
the Product Authorization Code Details.

(* = previously licensed)


   1) Serial Number          : 407599
   2) CPU Count              : 16
   3) Expiration Date        : 01/01/2500

   4) Enterprise Edition Code: 
   5) Server Code            : ***********
   6) MVS Edition Code       : 


Enter (c)hange, (n)ext, (b)ack or (q)uit n


Internal Error: failed to convert date

Press <cr> to continue

The authorization codes where previously used on earlier version of HP-UX, DS 7.5 and works fine.
Do you know what causes the problem? How to solve it?
Thanks in advance.

Best regards,
Piotr Palka

[ArndW]

What is your system's default date format? Perhaps it is yyyy-mm-dd and you might try entering the date in that format, i.e. 2500-01-01

[ascen]

I've tried to type the date in various format, but nothing worked. Do you know how to check what is the default OS date format on HP-UX?

[ArndW]

I would have expected the "date" command to display in the NLS format, but am not at a machine where I can check that.

I seem to recall we always had to type in the same formatted date regardless of NLS settings, so that is probably not the issue after all.

Do you get a different error if you try "01/01/2008"?

[ascen]

Do you get a different error if you try "01/01/2008"?

Yes, the same error for different date values. But after applying some new patches to OS I got "authorization failed" error.

[ray.wurlod]

The rule is that the date format must match exactly the format on the advice of the authorization code.

Check that your expiry date is, in fact, 01/01/2500 on the documentation.

[ascen]

The rule is that the date format must match exactly the format on the advice of the authorization code.

Check that your expiry date is, in fact, 01/01/2500 on the documentation.

Yes, it definitelly is.

[chulett]

There's more going on than just the format of the date, it seems. Is this a PA-RISC or Itanium machine? I assume you pulled down the proper version of DataStage, yes?

[ascen]

There's more going on than just the format of the date, it seems. Is this a PA-RISC or Itanium machine? I assume you pulled down the proper version of DataStage, yes?

It is an Itanium machine. I have downloaded it from Passport Advantage site for my ICN number so it should be the proper version.

[chulett]

It *should be* or *is*? I'd suggest you double-check, as from what I recall I could download either version for HP-UX.

[ascen]

It *should be* or *is*? I'd suggest you double-check, as from what I recall I could download either version for HP-UX.

I checked the download page and there is only one version to download for HP-UX. So as I undestand there are only one installation program for both itanium and PA_RISC architecture.

[ArndW]

ascen - after applying the patch, is your error for the 01/01/2500 date still the same, while that for 01/01/2008 results in "authorization failed" or is that the error for both dates?

[ascen]

The same error for any date: "authorization failed"
Does version 7.5.3 require any new authorization codes?

[chulett]

It *should be* or *is*? I'd suggest you double-check, as from what I recall I could download either version for HP-UX.

I checked the download page and there is only one version to download for HP-UX. So as I undestand there are only one installation program for both itanium and PA_RISC architecture.

No, there isn't. Hopefully, however, they "know" which one to offer to you.

[chulett]

The same error for any date: "authorization failed"
Does version 7.5.3 require any new authorization codes?

Yes, of course. Did you not receive them when you ordered the upgrade or new license?