Palette is empty

nkln@you · Post by **nkln@you** » Tue Apr 10, 2007 6:52 pm

The stages in my palette are missing. When I open a server job or sequencer, nothing is displayed in palette.

Is there any settings to make this visible.

Note: We recently upgraded DS 7.0 TO DS 7.5.2

ray.wurlod · Post by **ray.wurlod** » Tue Apr 10, 2007 7:05 pm

This is a known issue when you have certain incompatible combinations of versions of client and server software. One known combination that will generate it is version 7.5x2 client and 7.5.1A server.

Is the Palette totally empty or is there one icon that can expand to show all stage types?

Is the Stage Types branch of the Repository complete and correct?

nkln@you · Post by **nkln@you** » Wed Apr 11, 2007 11:50 am

Ray,

The palette is totally empty. There is no single icon to expand to show all stage types.

The Stage Types branch of the Repository is complete and correct. It shows all Stages.It has 3 categories. All, Sequence & Server. And in those categories all stages are present.

chulett · Post by **chulett** » Wed Apr 11, 2007 12:24 pm

Have you tried right-clicking in the pallete, selecting 'Customization...' and then 'Reset to factory defaults'?

ray.wurlod · Post by **ray.wurlod** » Wed Apr 11, 2007 3:32 pm

Have you tried re-indexing the DS_STAGETYPES table in the Repository?

Otherwise, can you achieve any progress with customizing the Palette, as Craig suggested?

If not, you probably have the mismatched versions issue. You CAN have two client versions installed, but they must be installed in different locations and in different program folders for the Multi Client Manager to be able to switch between them.

I suspect you are currently trying to access your 7.5.2 project using a 7.0 client.

nkln@you · Post by **nkln@you** » Thu Apr 12, 2007 2:26 pm

Have you tried right-clicking in the pallete, selecting 'Customization...' and then 'Reset to factory defaults'?

I clicked Reset to factory defaults

This is working now.

Thanks for everyone.