Connection Breaking many times

[pkothana]

Hi,

I am facing severe problems with connection. The server is at remote location. Previously we had Version 6 and now we have migrated to Version 7. But now since last few days connection is breaking many a times.
On observing it closely, I found that whenever I click Cleanup Resources, connection breaks.
What is the cause of this problem? What can be the solution?

I need an Urgent help in this regard.

Appreciate your prompt help.

Thanks & Regards
Pinkesh

[roy]

Hi,
IMHO, you need Ascential's help.

Good Luck

[ray.wurlod]

Is any message being generated either on the client or the server?
Also, you should not need to be doing Cleanup Resources "many" times - there may be something wrong with the way that the upgrade was installed. Cleanup Resources really ought to be a tool of last resort.

[chulett]

On observing it closely, I found that whenever I click Cleanup Resources, connection breaks.

Reminds me of the old joke... "Doctor, it hurts when I do this". "Well, don't do that!" :D

Seriously, what is causing you to need to use 'Cleanup Resources' so many times a day? As Ray mentions, it is a Weapon of Last Resort. With the server in a remote location, I'd suspect some sort of network issue but it's hard to say without more information. More specific examples of the symptoms you are seeing would help troubleshoot this, I would think.