DataStage 7.5.2 Client Install Problem

pnetti · Post by **pnetti** » Sat Sep 08, 2007 12:46 pm

I have attempted to install DataStage 7.5.2 client on a Windows laptop a few times but continue to get errors. First I get a popup with a message "String variable is not large enough...." and an Error code 401. Then several popups indicating the install is quiting.

Has anyone seen this before?

chulett · Post by **chulett** » Sat Sep 08, 2007 1:28 pm

Windows laptop running what O/S?

ray.wurlod · Post by **ray.wurlod** » Sat Sep 08, 2007 4:03 pm

Uninstall and then clean out all Ascential entries from the Registry before trying your next installation.

pnetti · Post by **pnetti** » Tue Sep 11, 2007 9:53 am

The OS is Windows XP SP2. I tried un-installing, deleting reg entries under SOFTWARE, deleting the leftover directories c:/Ascential and c:/Program Files/Ascential, rebooting and re-installing but still get the same messages.

Are there other reg entries I may need to clean out?

ray.wurlod · Post by **ray.wurlod** » Tue Sep 11, 2007 4:08 pm

Software under both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER

pnetti · Post by **pnetti** » Wed Sep 12, 2007 10:05 am

Thanks for responding.

I left this laptop at home.

I will try cleaning 'all' registry entries after the un-install and see of this helps.

I am generally very conservative with the registry because I have had issues with it before (other machines).

ray.wurlod · Post by **ray.wurlod** » Wed Sep 12, 2007 8:18 pm

You might be conservative, but DataStage is notoriously profligate.

pnetti · Post by **pnetti** » Thu Sep 20, 2007 11:18 am

I have tried deleting all entires I can find in the registry but I still cannot install the client on this machine.

The install displays many messages indicating that it cannot register entries. Many of them are DLLs and all under DataStage 7.5.2.

Any other thoughts?

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