How to get ascential support?

[kalpna]

HI1
I am stuck in my job since 4 days..
I couldn't figure out the problem..
I tried posting here on this forum..but, didn't get much help on it.
Can Someone tell me How to contact Ascential support.
please!..let me know, if someone handled this type of files b4. (Please...excuse my ignorance!!!!!!!!!!! ).

Please!...kindly refer to my previous postings..about..'nonameSpace schema location' and o'utput from xml input'

any........suggestions would be greatly appriciated..

Thanks
kalpna

[ArndW]

When your company purchased DataStage they had the option of getting a support contract with the purchase either directly with the manufacturer or through a third-party support organization. Most companies will purchase this support contract not only to get telephone/email support but also to ensure that they get future versions of the product.

Nobody here can tell you where to go for support; you need to speak with your company's purchasing department or internal support organization for that answer.

XML can be frustrating to work with, but a lot of the learning process is trial and error.

[chulett]

XML can be frustrating to work with, but a lot of the learning process is trial and error.

Yes, it can... and yes it is.

Kalpna, isn't there someone there in your organization that can help you with all these XML questions?

[kalpna]

No!...
There is no one else working on datastage

[chulett]

I didn't ask if there was anyone else to help you with DataStage, curious if you had anyone there who could help you with XML questions.

[kalpna]

No!....

[kalpna]

OOh!.....
I managed to solve my problems..
I just wrote a routine to change the file format!!....
this didn't flash b4

Kalpna

[ray.wurlod]

You still need to determine who your support provider is.

[chulett]

And see if "they" will pop for some XML training.