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Unable to view Premium content after renewing subscription
Posted: Fri Jun 27, 2008 12:07 am
by VCInDSX
Hi,
I renewed my subscription 2 days ago and am not able to view any premium content links.
I did receive a confirmation email for the payment but it has been 2 days since.
I emailed this issue to
webmaster@dsxchange.com and
membership.director@dsxchange.com and haven't received any response yet. Is there any other ID that I should be contacting?
Posted: Fri Jun 27, 2008 12:12 am
by DS_FocusGroup
i mailed some issues on these emails 3 months ago. still waiting for the answers......
Posted: Fri Jun 27, 2008 12:46 am
by VCInDSX
Hi,
Thanks for the update.
Are you able to view premium content at all, then?
Thanks
Posted: Fri Jun 27, 2008 5:53 am
by DS_FocusGroup
yes i do not have anay problems viewing the contents. if you cannot i dont think that your subscription has been updated yet
Posted: Fri Jun 27, 2008 8:12 am
by daignault
There was a problem a few days ago with adding/renewing premium members, however that was resolved on Wednesday 25/6/2008. I'll ask the premium content administrator about the user id VCInDSX
As for questions posted 3 months ago if you would like to resend them, I will keep an eye out for them.
Regards,
Ray Daignault
Posted: Fri Jun 27, 2008 8:31 am
by daignault
Hi All,
This access was granted on Thursday. If you are having problems, please send me a private message with your phone number and I will be happy to work with you on this.
Regards,
Ray Daignault
Posted: Tue Jul 01, 2008 5:45 am
by VCInDSX
Hi Ray,
Thanks for the followup. I was off for a couple of days and could not review this. The account is active for premium content.
Thanks for your help in resolving this.
-V