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- Thu Mar 01, 2007 5:39 pm
- Forum: General
- Topic: Designing a support model for DataStage
- Replies: 2
- Views: 1297
Designing a support model for DataStage
I am preparing to release somo datastage jobs onto production environment. Prior to that I need to define a support model. Basically I know I must have different levels of support: - Level 1 for issues that can be resolved by the Help Desk analyst - Level 2 for issues that requiere a datastage analy...